Richmond, VA — Henrico, Parham, and Retreat Doctors’ hospitals are the recipients of the Healthgrades 2020 Patient Safety Excellence AwardTM, placing the Henrico Doctors’ Hospitals group in the top five percent nationally among all short-term acute care hospitals reporting patient safety data as evaluated by Healthgrades, the leading online resource for information about physicians and hospitals.

“We are proud to have been recognized among the top five percent of hospitals in the nation for patient safety, said Ryan Jensen, chief executive officer of Henrico Doctors’ Hospitals. “This recognition validates the commitment we have made to provide the top level of care for the communities we serve. Our hospital campuses provide 24/7 life-saving care, and even throughout the COVID-19 pandemic, we have continued to ensure patient safety is a top priority and have worked tirelessly to provide high quality and compassionate care for our patients.”

During the study period (2016 through 2018), Healthgrades 2020 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safeguarding patients in the Medicare population, as measured by objective outcomes—risk-adjusted patient safety indicator (PSI) rates—for 13 PSIs defined by the Agency for Healthcare Research and Quality (AHRQ).

Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, on average:

  • 48.3 percent less likely to experience a collapsed lung due to a procedure or surgery in or around the chest than patients treated at non-recipient hospitals
  • 54.4 percent less likely to experience a hip fracture following surgery, than patients treated at non-recipient hospitals
  • 66.8 percent less likely to experience pressure sores or bed sores acquired in the hospital, than patients treated at non-recipient hospitals
  • 63 percent less likely to experience catheter-related bloodstream infections acquired at the hospital, than patients treated at non - recipient hospitals

“Consumers might not know that information around patient safety is readily available and should be considered when researching healthcare options,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend the recipients of the 2020 Patient Safety Excellence Award for their dedication to providing excellent care for their patients.”

Henrico Doctors’ Hospitals, a 767 licensed bed facility that consists of five community campuses, Henrico, Parham and Retreat Doctors’ Hospitals, West Creek Emergency Center and Hanover Emergency Center earned the following clinical achievements for 2020:

  • One of Healthgrades America's 100 Best Hospitals for Orthopedic Surgery™ for four years in a row (2017-2020)
  • One of Healthgrades America's 100 Best Hospitals for Joint Replacement™ for four years in a row (2017-2020)
  • One of Healthgrades America's 100 Best Hospitals for Prostate Surgeries™ for three years in a row (2018-2020)
  • Recipient of the Healthgrades 2020 Coronary Intervention Excellence Award™
  • Named Among the Top 10 percent in the Nation for Cardiology Services in 2020
  • Named Among the Top 10 percent in the Nation for Coronary Interventional Procedures in 2020
  • Five-Star Recipient for Treatment of Heart Attack in 2020
  • Five-Star Recipient for Coronary Interventional Procedures in 2020
  • Five-Star Recipient for Treatment of Heart Failure for three years in a row (2018-2020)
  • Recipient of the Healthgrades Orthopedic Surgery Excellence Award™ for four years in a Row (2017-2020)
  • Recipient of the Healthgrades Joint Replacement Excellence Award™ for nine years in a row (2012-2020)
  • Named Among the Top 5 percent in the Nation for Joint Replacement for four years in a row (2017-2020)
  • Named Among the Top percent in the Nation for Overall Orthopedic Services in 2020
  • Named Among the Top 5 percent in the Nation for Joint Replacement for four years in a row (2017-2020)
  • Named Among the Top 10 percent in the Nation for Overall Orthopedic Services for four years in a row (2017-2020)
  • Named Among the Top 10 percent in the Nation for Joint Replacement for nine years in a row (2012-2020)
  • Five-Star Recipient for Total Knee Replacement for nine years in a row (2012-2020)
  • Five-Star Recipient for Total Hip Replacement for 15 years in a row (2006-2020)
  • Five-Star Recipient for Hip Fracture Treatment in 2020
  • Five-Star Recipient for Back Surgery for three years in a row (2018-2020)
  • Five-Star Recipient for Treatment of Stroke for 17 years in a row (2004-2020)
  • Five-Star Recipient for Treatment of Pneumonia for four years in a row (2017-2020)
  • Recipient of the Healthgrades Prostate Surgery Excellence Award™ for three years in a row (2018-2020)
  • Named Among the Top 5 percent in the Nation for Prostate Surgery for three years in a row (2018-2020)
  • Named Among the Top 10 percent in the Nation for Prostate Surgery for three years in a row (2018-2020)
  • Five-Star Recipient for Prostate Removal Surgery for four years in a row (2017-2020)
  • Five-Star Recipient for Esophageal/Stomach Surgeries in 2020
  • Five-Star Recipient for Gallbladder Removal Surgery for two years in a row (2019-2020)
  • Five-Star Recipient for Appendectomy for two years in a row (2019-2020)
  • Five-Star Recipient for Treatment of Sepsis for seven years in a row (2014-2020)
  • Recipient of the Healthgrades 2020 Bariatric Surgery Excellence Award™
  • Recognized by Healthgrades in 2020 for Superior Performance in Bariatric Surgery
  • Among the Top 10 percent of Hospitals Evaluated for Bariatric Surgery in 2020
  • Five-Star Recipient for Overall Bariatric Surgery in 2020