Media updates index
For the latest COVID-19 case numbers, visit the state health department.
COVID–19 National Response Portal
The COVID–19 National Response Portal is intended to enable healthcare providers across the country to safely share and display anonymous, aggregated metrics from hospital systems into a single platform to show a complete and real-time view of the COVID–19 pandemic. Data can be submitted each day from hospital systems across the United States and will be focused on metrics such as ICU bed supply and utilization; ventilator supply and utilization; total numbers of positive, negative, and pending COVID–19 test results; and total numbers of healthy patients who have been discharged. The platform will also have the ability to leverage publicly available datasets, such as data on local shelter-in-place policies, and traffic or mobility patterns, to help shed light on how public behaviors and policies may impact the spread of COVID–19.
As of March 25, 2020, Virginia’s Governor issued an executive order prohibiting the performance of elective surgeries and procedures in the midst of the COVID-19 pandemic. The postponement of procedures, which we have already begun, will assist in preserving supplies, resources, and blood products for future patient needs.
We will postpone all non-urgent or non-emergent procedures until after April 24, 2020.
To ensure the hospital is in compliance with the executive order and that we maintain surgical capabilities for urgent or emergent cases, we have established a standard protocol in collaboration with our medical staff to review surgeries and procedures that if delayed or canceled would result in the patient’s condition worsening.
We will continue to evaluate our hospital resources such as PPE and ICU bed availability and make adjustments to this approach if contingency or crisis standards of care need to be implemented based on a surge of COVID-19 patients.
Employee safety and security
Colleagues, medical staff/caregivers, and vendors/contractors entering the building will be asked standard screening questions:
- Do you have a fever OR cough OR shortness of breath, OR difficulty breathing?
- Have you been in contact with anyone with COVID-19 in the last 14 days?
- If “YES” – colleagues, medical staff/caregivers, and vendors/contractors will not be permitted to enter the facility and will be given further direction.
- If “NO” – colleagues, medical staff/caregivers, and vendors/contractors’ temperature will be checked:
- Those with temperatures > 100.4°F will not be allowed in the facility and will be given further direction.
- All Henrico Doctors’ Hospital colleagues are monitoring their health and have affirmed to follow the HCA Healthcare policy on Communicable Disease Preparation which mandates colleagues who report to work, by entering the facility, attest that they do not have symptoms of a contagious illness.
- Additionally, all colleagues must complete hand hygiene with alcohol-based sanitizer.
Henrico Doctors’ Hospital is a 340-bed community hospital located in Richmond, Virginia. Your healthcare is our top priority here, and we continually strive to provide the highest level of care and latest technology to fulfill that healthcare promise to you and your family.
HIPAA and patient condition updates
As caregivers, we have a responsibility to protect patient and colleague privacy and are bound by HIPAA regulations regarding the use and disclosure of Protected Health Information (PHI). We can only provide a current patient condition update when a specific patient name is provided.
Personal protective equipment
Henrico Doctors' Hospital is doing everything we can to equip our patient care teams to provide safe, effective care during this unprecedented crisis. This pandemic has strained the worldwide supply of personal protective equipment (PPE), including masks, face shields, and gowns, as COVID-19 cases and utilization of PPE exceed the ability of suppliers to manufacture PPE. These circumstances require a thoughtful, pragmatic approach that considers the safety of our colleagues and the wellbeing of our patients.
Henrico Doctors' Hospital currently has adequate supplies of PPE, and we are doing everything in our power to ensure we continue to have enough to protect our colleagues as they provide care to patients. Following guidance from the Centers for Disease Control and Prevention (CDC), we are taking prudent steps now to conserve PPE because we do not know what our future needs will be.
Henrico Doctors' Hospital have an assigned clinician that is solely responsible for overseeing PPE inventory and stewardship, and we have deployed dedicated teams of educators, infection prevention experts and nurse leaders to provide support. We are following CDC protocols for the reuse of certain PPE and we are asking our colleagues to conserve these items by following, but not exceeding, the guidelines for infection prevention. We are allowing the use of both N95 masks and standard facemasks. The evidence suggests that COVID-19 is spread by droplets, for which a standard face mask offers adequate protection.
We continue to plan by accessing the resources, support and best practices across HCA Healthcare to help ensure we remain able to meet the needs of the communities we serve as the situation continues to evolve.
- Henrico Doctors' Hospital has protocols in place to care for patients with infectious diseases and for potential issues related to COVID-19. As part of HCA Healthcare, one of the nation's leading providers of healthcare, we are uniquely positioned to leverage our resources to provide support and solutions to our patients, colleagues, and communities to meet the demands of this rapidly evolving situation.
- Henrico Doctors' Hospital began procuring additional personal protective equipment (PPE) such as gowns, face shields, N-95 respirators, and linens months ago. Colleagues responsible for care have been provided training on the safe, effective, and responsible use of PPE. We are continuing work to ensure Henrico Doctors' Hospital has adequate PPE and are implementing steps to converse our supply with the recognition that the COVID-19 epidemic is rapidly changing. Our hospitals have prioritized negative pressure rooms equipped to handle patients with airborne and droplet precautions consistent with the Centers for Disease Control and Prevention's (CDC) guidelines.
- Henrico Doctors' Hospital is continually evolving emergency preparedness and surge plans to meet the potential need.
- We continue to work in partnership with local and state health departments and the CDC for the health and safety of all those we serve.
- Our staff of exceptional physicians, experienced nurses, and staff continue to care for every type of medical need in our community.
Henrico Doctors' Hospital has protocols in place to care for patients with infectious diseases, and we continue to work diligently to protect our colleagues, patients and visitors. Our COVID-19 preparedness efforts have included reinforcing appropriate infection prevention protocols and guidance from the CDC, ensuring we have necessary supplies and equipment, and emergency planning. Recently, we began segregating COVID-19 patients from other patients in our care. We are taking this practical step to help contain spread, conserve supplies of vital personal protective equipment and enhance our ability to handle a potential overflow of COVID-19 patients in our ER, should the need arise.
- By locating COVID-19 patients in a focused environment, we can more effectively marshal the resources, equipment and expertise to care for COVID-19 patients.
- This will enable us to better protect our caregivers by facilitating allocation and deployment of personal protective equipment.
- This will also enable us to better protect our patients by facilitating allocation and deployment of essential medical equipment like respirators.
- The extra level of triage also protects patients who are visiting the ER for unrelated symptoms, keeping our ERs fully operational and functional.
We continue to reinforce infection prevention protocols and work in partnership with local and state health departments and the CDC. We will provide updates to our hospital and medical staff as necessary. We ask that anyone worried that they have COVID-19 to seek care in the most appropriate setting. If you have mild symptoms, contact your physician or go to an urgent care center. If you are experiencing more severe symptoms, go to your local hospital's emergency department. No matter where you go, please call ahead so your site of care can prepare for your arrival and take actions to avoid exposing other patients or staff.
As you are likely aware, our community has seen an increase in patients presumed positive for Coronavirus Disease 2019 (COVID-19) and those who are symptomatic for the virus. We anticipate that we will soon begin to see unprecedented levels of patients who are experiencing COVID-19 symptoms. To more efficiently treat these patients and to proactively prepare for the anticipated health needs of our community, as well as insure other non-COVID-19 emergencies are appropriately triaged and cared for, we will open a tent in the Sarah Cannon Cancer Institute parking lot. This is not a testing tent and we expect to be operational in the next week. Below is an overview:
- Goal: the tent is intended for low-acuity patients who are experiencing respiratory symptoms and need to be evaluated, screened, and isolated for COVID-19
- Timing: the tent is constructed and we are currently working through appropriate staffing and supplies. We hope to go-live and be operational for patients in the next week
- Hours of Operation: 11 a.m. – 9 p.m.
- Hours will be adjusted as necessary
- Location: Sarah Cannon Cancer Institute parking lot
- Visitors: NO visitors will be allowed in the tent, they will be asked to wait in their car
Again, this is not a testing site. High-acuity patients will be taken to the Emergency Department for evaluation and possible admission.
Remote monitoring tool
HCA Healthcare Telehealth Services has worked with key stakeholders to support the COVID-19 response. We launched the VivifyGo remote screening and monitoring app, which allows colleagues and patients who have been exposed to COVID-19 to maintain secure, real-time access to healthcare professionals. This app allows us to virtually monitor and support symptomatic and asymptomatic individuals, while limiting exposure to patients, staff, and others.
Employees and patients are prompted by the app to update their symptoms twice a day and are monitored by a care team who intervenes, as requested by the patient, or as the result of a change in condition. The monitoring lasts for 14 days, in accordance with guidelines from the Centers for Disease Control and Prevention (CDC).
Patients who have been tested and treated in our ER facilities and who believe they have been exposed to COVID-19, but are not showing symptoms, are also given the opportunity to opt-in to the VivifyGo app and participate in the monitoring program.
This program is another example of HCA Healthcare initiatives that support clinical efforts in all facilities and which helps preserve limited supplies of personal protective equipment.
Restricted visitor access
To ensure a safe care environment, Henrico Doctors' Hospital has implemented additional safety measures because of the current COVID-19 environment in our community. These changes are effective starting immediately.
No visitors will be allowed with the following exceptions:
- Laboring mothers are allowed one (1) adult visitor during their stay
- Mother-Infant Unit Patients are allowed one (1) adult visitor during their stay
- Patients at or approaching 'end of life' are allowed one (1) adult visitor at a time during their stay
- Pediatric patients including NICU, child/adolescent behavioral health, and pediatric ER, are allowed one (1) adult guardian at a time
Any exceptions to the above will require approval by the department director, nursing supervisor, or Administrator On-call.
All visitors must meet screening criteria to ensure they are not ill or experiencing symptoms when entering the facility.
Please consider programs like FaceTime, Skype, etc. to virtually visit your loved one.
Henrico Doctors’ Hospital continues to plan to ensure we have the capacity, staffing, supplies, and equipment needed as the situation continues to evolve.
Interested candidates can learn more about hiring opportunities for nurses or join a virtual job fair on HCA Healthcare's website.
In anticipation of increasing volume/surge of COVID-19 patients, our facilities have taken steps to plan and prepare for patient capacity and resources. We have well-established protocols in place to care for patients with infectious diseases and ensure that every patient is seen in a timely manner, has a medical screening exam, and receives the appropriate delivery of care. Our overall preparedness efforts during the last few months have included reinforcing appropriate infection prevention protocols, as well as guidance from the Centers for Disease Control and Prevention (CDC).
- On-site tents – As needed, facilities will raise on-site tents as triage and screening areas, intended for low-acuity patients who are experiencing respiratory symptoms and need to be evaluated, screened and isolated for COVID-19. The tents are part of our standard emergency planning protocols. These will not be testing sites. Screenings will be performed so that patients can be quickly discharged home or admitted as needed.
- Supplies and equipment – To help ensure our caregivers and patients continue to have enough resources, we are asking staff to conserve personal protective equipment by following, but not exceeding, the guidelines for infection prevention. In addition, HCA Healthcare is working to identify other sources of important supplies and equipment. We are actively evaluating our facilities’ current assets, including ventilators, in order to understand the impact of patient influx. We have assessed our equipment across the entire enterprise using our supply chain and logistics capabilities and our leadership continues to oversee the acquisition and distribution of necessary supplies and services. We continue to organize and direct operations associated with maintenance of the physical environment and adequate levels of food, shelter and supplies to support medical objectives.
- Universal masking – To protect our patients and clinicians, we have expanded our use of masks beyond suspected or positive COVID-19 cases. These new guidelines apply to all patient care areas, not just those where suspected or COVID-19 positive patients are being treated.
- HCA Healthcare currently has adequate supplies of personal protective equipment, but it is imperative that we remain vigilant in the face of rapidly evolving circumstances.
- We have deployed three types of masks, depending on the clinical role, the type of care the patient is receiving, and the level of suspicion for infection with COVID:
- Level I “procedure” masks for all staff not needing higher levels of protection. These masks can also be used for caring for suspected or confirmed COVID patients when paired with a full faceshield.
- Level masks for additional protection from fluids and droplets, and for use by staff caring directly for suspected COVID or COVID positive patients, except when performing aerosolized procedures.
- N-95 respirators for staff caring for suspected COVID or COVID-positive patients and are the only masks that should be used during aerosolizing procedures, such as intubation, nebulization, bronchoscopy, or suctioning.
- Bed adjustments – We are engaging in detailed bed utilization planning in response to the pandemic. Suspension of non-essential surgeries allowed us to free up beds for patients in the event of a surge. We have the ability to add bed capacity to certain areas of our hospitals as needed, and clinicians will evaluate the appropriate discharge of certain patients. As needed, current rooms and beds can be converted to ICU and/or negative air flow rooms.
- Communication, education, training – Education and communication with staff remains a high priority. Colleagues are notified by emails, memos, posted information in common areas, hospital rounding and shift change huddles of recommendations as they are received from local and state health departments and the CDC. Education planning for surge staff is focused on providing simplified direction regarding discharge evaluations and the referral process. We are committed to ensuring the distribution of critical information/data to those who need it. Access to necessary systems is also evaluated and granted as needed.
- HCA Healthcare’s team of more than clinical educators are deployed across the enterprise to educate and engage our nurses and caregivers at all times, and now more than ever during the COVID-19 pandemic. Clinical educators employ formal classroom education, videos, handouts, and online learning, as well as in-unit training on a wide variety of topics, including PPE guidance and overviews and infection prevention. As of the week of April 6, all COVID-19 nursing education materials, including information specific to COVID-19, are available through our iMobile platform, enabling nurses to access timely and critically important education materials and information at the bedside.
- Personnel mobilization – To ensure we are prepared for an influx of patients, we have staffing contingency plans, including the use of HCA Healthcare’s in-house staffing agency and plans for emergency credentialing nurses and doctors who may not be part of our current workforce. As we continue our response to this public health emergency, we have taken proactive steps to protect our employees from job loss. While many hospitals are being forced to use furloughs or layoffs, HCA Healthcare is taking every necessary step to prevent that scenario.
- We are also offering scrub laundering for colleagues who care for COVID-19 patients to protect them from potentially carrying the virus home on their clothing. By late this week, we will have worked out the details with four major hotel chains to provide housing for caregivers who provide care to COVID-19 patients and prefer not to go home to their loved ones after their shifts.
- HCA Hope Fund - Our colleagues are not just co-workers; they’re our family and we continue to rally around one another. The HCA Hope Fund helps HCA Healthcare employees and their immediate families who are affected by financial hardship. For our colleagues experiencing changes in financial circumstances as a result of COVID-19, such as the loss of a spouse’s employment or increased needs for childcare, the HCA Healthcare Hope Fund stands ready to help. Most recently, we announced special financial assistance to help with childcare costs for our working parents.
As always, we maintain an ongoing collaboration between our facilities and local, state and national public health authorities, including the CDC. We have always been dedicated to fostering a culture that supports patient safety and promotes teamwork so that all individuals know they are empowered to ensure the health and wellbeing of our patients and the communities we so proudly serve.
We've implemented additional steps to combat COVID-19. All staff and providers in all patient care areas will now wear masks, expanding their use beyond suspected or positive COVID-19 cases. This initiative will increase the protection of staff, healthcare providers, patients, and others in our hospitals.
Masks will be optional only for staff in non-patient care areas who can consistently maintain social distancing of at least six feet during brief interactions with colleagues. All visitors and patients presenting for outpatient testing will also be required to wear masks.
Our top priority is protecting our patients, clinicians, nurses, and colleagues so we can best serve our communities throughout this pandemic. We are taking this step now because of evidence that social distancing, while a key strategy for interrupting the spread of coronavirus, is difficult to maintain in the busy patient care environment.
The latest analysis indicates that we have ample personal protective equipment (PPE) supplies available to meet the demand for additional use of masks pursuant to this new policy. Even though we have adequate supplies of PPE, we will continue to take steps to conserve it, including reuse and reprocessing of PPE where appropriate.
Professionals in our supply chain have continually worked with epidemiologists and data scientists to track use and anticipated demand of PPE so stock can be allocated appropriately. Our staff is also working around the clock to safeguard existing supplies and secure additional shipments.
For the safety of our volunteers, we have suspended our volunteer program at this time.
Ways to help
Henrico Doctors' Hospital truly appreciates the generous outpouring of support we are receiving from the communities we serve. We'd like to encourage those who wish to provide support to do so by:
- Donating supplies including masks, face shields, and other PPE from hardware stores, schools, or other sources. We have established donation processing areas/boxes outside of our ER. However, based on current CDC guidelines, we are not accepting homemade masks at this time.
- Donating blood through local blood banks including the American Red Cross.
- Organizing efforts to assist our caregivers with childcare, shopping, and meals.
- Contributing to local COVID-19 response funds.
- Donating items to local charities in need.
- Donating money*: If you would like to help the underserved in our community during this time, please consider making a financial contribution directly to your favorite non-profit organization or to one of our community's COVID-19 response funds that will help numerous non-profits support those in need. Donations can also be made to the HCA Hope Fund, which helps Henrico Doctors' Hospital colleagues during times of financial stress.
*Please note that donations to HCA Healthcare Henrico Doctors' Hospital and/or any of our facilities are not tax-deductible and receipts will not be given.