More parents choose Henrico Doctors’ Hospital to have their baby than any other hospital in the area.

Every day, some of these babies are admitted to the Neonatal Intensive Care Unit. We understand that it is very difficult to leave your newborn at the hospital when you are discharged after your baby’s birth. That’s why we offer 24/7 visitation to the NICU, our doors are never closed. We also offer live remote video footage of your baby with nurse assistance. Our team is here to make that transition as comfortable as possible for you and your family, and to keep you involved and at your baby’s side throughout their stay.

Henrico Doctors’ Hospital Opens New Neonatal Intensive Care Unit

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Our Neonatal team

Henrico Doctors’ Hospital’s Neonatal Intensive Care Unit is prepared to handle emergent deliveries 24 hours a day. Our expert team of Neonatologists, nurses, pharmacists, speech pathologists, dieticians, occupational therapists, social workers and respiratory therapists work around the clock to care for our smallest patients. A dedicated infant resuscitation team is always available at a moment’s notice, and is equipped and prepared to transport infants from other hospitals seeking our higher level of care.

Our physicians and support staff have access to state of the art resuscitative equipment in our brand new labor and delivery suites. Our 40-bed private NICU allows parents and infants to stay together in a comfortable space. As the only NICU in the area with 24/7 in-house physician presence, our babies always have immediate access to expert care.

Family Centered Care

Families are encouraged to be a part of their baby’s care.

At Henrico Doctors’ Hospital, we believe that parents are an integral part of a baby’s care and journey to recovery. At delivery, every effort is made to keep mother and infant together, and to provide care while baby is on mom’s chest. If a newborn baby is transferred to a higher acuity NICU setting, parents are invited to stay closely involved in their care. Private spaces lend themselves to a soothing environment with minimal noise and interference, and promote breastfeeding and skin-to-skin care. Our nurses are specially trained to support parents as they learn to care for their baby. Premature infants and babies who are critically ill can still benefit from family presence and involvement in their care. Our team understands that an admission to the NICU is stressful and often unexpected, and spends time with families to help them understand what to expect, set daily goals, and empowers parents to have a voice in the level of participation they have each day.

Who will be taking care of my baby in the NICU?

Although many people help care for babies in the NICU, those most responsible for day-to-day care are nurses. You might come to know them very well and rely on them for information and reassurances about your baby.

Other people who may help care for your baby include:

  • Nurses: who care for your newborn infant by administering medications, monitoring vital signs, providing vital nutrients and overall ensuring that your baby is breathing and maturing properly.
  • Neonatologist: a doctor who heads up the medical team and specializes in newborn intensive care
  • Pediatric hospitalist: a pediatrician who works solely in the hospital setting
  • Specialists: depending on your baby’s needs, you may have a neurologist, cardiologist or specialty surgeon working with you and your baby
  • Respiratory therapist: who helps administer treatments that help with breathing
  • Nutritionist: who can determine what nutrition baby needs through an IV
  • Physical therapist and/or occupational therapist: who work with feeding and movement issues with infants and their parents
  • Pharmacist: who helps manage baby's medications
  • Chaplains: who can counsel you and provide comfort; chaplains may be interfaith or of a particular religious affiliation, but they're there to support anyone looking for a spiritual/religious connection
  • Social workers: who help you get the services you need for whatever situation you may have and also lends emotional support by connecting you to other families and therapists, if needed
  • Speech pathologist (swallowing expert): a specialist who identifies swallowing disorders that can dramatically impact a newborn's ability to take in food during the critical early months of development.

To learn more about our NICU services or to speak with a neonatologist on site, please call 804-289-4500.

Henrico Doctors' Hospital has been partnering with the March of Dimes to implement NICU Family Support Programs since 2007. The program is implemented by Jen Barnes-Maddox, the March of Dimes NICU Family Support Program Coordinator. Through the program families receive education, information and bedside support. Information and support is also provided to pregnant women on hospitalized bedrest. A graduate parent and staff advisory committee provides feedback that guides program services.

When families leave the NICU, they are referred to, the March of Dimes online community for NICU families. This free resource provides families with a safe environment for them to share their stories, find and provide emotional/parent-to-parent support and ask questions of other mission-affected families and March of Dimes health education professionals.

For more information about the March of Dimes program at Henrico Doctors’ Hospital, please contact Jen Barnes-Maddox at or call 804-289-4732.

The March of Dimes NICU Family Support® (NFS) program offers information and support to NICU families. March of Dimes partners with NICUs to implement services designed to make the NICU experience better. It also provides professional education for NICU staff; and promotes neonatal family centered care in NICUs. NICU Family Support is present in more than 120 hospitals across the country and touches more than 90,000 families each year.

Neonatal Abstinence Syndrome

If your baby was exposed to a prescription or street drug during pregnancy, our team is uniquely prepared to help with the birth and recovery process, in a setting that is focused on healing and support. Our goal is to keep mothers and babies together even when the baby is admitted to the NICU. The current literature supports a care model that keeps parents closely involved in the care of their babies, and we have developed a unique program for families who are struggling with substance abuse. Our support team of high risk navigators, patient liaison, social workers, community resources, obstetricians, neonatologists, pain specialists and addiction specialists is here for your during your pregnancy, labor and recover period.

Safe Circle RVA at Henrico Doctors' Hospital

The Women’s Hospital at Henrico Doctors’, in association with its sister hospital Parham Doctors' has developed a program for pregnant or postpartum women who are struggling with Substance Use Disorders (SUD). Safe Circle RVA is a comprehensive program that guides women with SUD through pregnancy, birth and the postpartum period in a supportive environment, with help from specialists, social work, and community resources. The goal of the program is to ensure a healthy mom and baby. If you are struggling with SUD, you or your provider can contact Safe Circle RVA via our website or contact our Perinatal Center at (804) 289-4972.