Expert emergency care in Richmond

When minutes matter and you need emergency care in Henrico County, Virginia, you can depend on Henrico Doctors’ Hospital to provide the best care as quickly as possible. Our ER physicians are board certified in emergency medicine and provide care for patients of all ages. Our hospital offers a dedicated pediatric emergency room to handle emergencies for your child.

If you or someone you know is experiencing a medical emergency, please call 911 immediately.

Text ‘ER’ to 32222 to find out the average ER wait time at Henrico Doctors’ Hospital. To contact a nurse by phone, available 24 hours a day, please call (804) 320-3627.

Features of our ER

Our top priority is providing you the healthcare you need quickly and providing it with the care, comfort and convenience you expect with HCA Healthcare. Our emergency room features:

Heart attack treatment in Richmond

Healthgrades™ has designated Henrico Doctors’ Hospital as a Five-Star Recipient for the Treatment of Heart Attack. Additionally, Henrico Doctors' has been recognized by the American Heart Association for our ability to provide fast, effective treatment for heart attack.

Our service times for incoming heart attack patients are better than the national average, and our experienced cardiologists collaborate with our ER physicians to provide the best care for cardiac emergencies.

Emergency treatment for stroke

Our Primary Stroke Center in Richmond is accredited by The Joint Commission. We have also been nationally recognized by Healthgrades™—we were named among the top 10 percent in the nation for our stroke treatment, are a recipient of the Stroke Care Excellence Award and were named a Five-Star Recipient for Treatment of Stroke.

We strive to provide education to the Richmond community about stroke symptoms and signs that require emergency treatment. Our ER staff is available 24/7 to provide stroke treatment when it’s needed most.

FastTrack ER

The FastTrack ER at Henrico Doctors’ Hospital offer residents of Henrico County access to care for less critical injuries or illnesses. Our FastTrack ER is connected to our hospital’s main ER so you are only a few steps away from more advanced care if you need it.

Our FastTrack ER is open daily from 11am - 11pm.

The FastTrack ER is designed to provide care for minor illnesses and injuries that are not emergencies but require treatment within 24 hours, including:

  • Earache
  • Cough symptoms
  • Sore throat
  • Back pain
  • Cuts
  • Bites, stings and allergic reactions
  • Burning or infrequent urination
  • Constipation or diarrhea
  • Rashes
  • Suture removal
  • Wound checks
  • Prescription refills

Patients may use our main ER entrance to check-in for the FastTrack ER.

When to go to the ER

Sometimes it can be hard to decide whether or not you should visit the emergency room when something is wrong with your health. Here are some symptoms to check for that indicate you should visit the ER.

Flu

The flu is a common virus that typically does not require an ER visit. However, for the following high-risk populations, it can be very serious:

  • Infants
  • People 65 years old and older
  • Pregnant women
  • People with certain diseases, like asthma or chronic obstructive pulmonary disease (COPD)
  • People with weakened or compromised immune systems

You should go to the ER if you have the flu and are experiencing any of the following:

  • Trouble breathing
  • Vomiting that can’t be controlled, to the point of severe loss of body fluids (dehydration)
  • If you develop complications, such as pneumonia

Severe stomach pain

You should seek immediate medical attention if your stomach pain is accompanied by any of the following:

  • Stomach is hard and/or tender to the touch
  • Persistent nausea or vomiting
  • Inability to eat without nausea or vomiting
  • Pain in your chest, neck or shoulder
  • Shortness of breath or dizziness
  • High fever
  • Irregular heartbeat
  • Dark or black stool
  • Vomit contains blood

Trouble breathing

Respiratory distress can be caused by conditions like asthma or something as serious as heart failure. You should seek emergency medical treatment if your symptoms include:

  • Breathing stops
  • Severe shortness of breath that affects your ability to function
  • Noisy, high-pitched and rapid wheezing
  • Coughing up blood
  • Inability to speak comfortably and sustain voice while at rest
  • Breathing difficulties when you lie flat
  • Breathlessness that doesn’t stop after 30 minutes of rest

You should also seek emergency care if your trouble breathing is accompanied by any of the following:

  • Back or arm pain
  • Pain or tightness in chest
  • Extreme fatigue
  • Swelling in your feet and ankles
  • High fever, chills and cough

Back pain

If your back pain is unbearable or it is accompanied by any of the following symptoms, you should seek immediate medical care:

  • Fever
  • Sudden numbness or weakness
  • Confusion, slurred speech, inability to speak or vision loss
  • Loss of control over bladder or bowels

Broken bones

In addition to pain, the following symptoms may indicate that your bone is broken and you should seek care:

  • Bruising around the area
  • Swelling
  • Deformity or a bone bulging through the skin
  • A grating sound or a feeling caused by friction between bone and cartilage or the fractured parts of a bone (crepitus)

Chest pain

Call 911 immediately if you are experiencing chest pain that is crushing or squeezing with any of the following symptoms, as they could indicate a heart attack:

  • Sweating
  • Shortness of breath
  • Nausea or vomiting
  • Pain that spreads from chest to neck, jaw or arms
  • Lightheadedness
  • Fast or irregular pulse
  • Signs of shock

Heart attack symptoms may differ in women and may include:

  • Unusual fatigue
  • Shortness of breath
  • Nausea or vomiting
  • Dizziness or lightheadedness
  • Discomfort in your gut
  • Discomfort in the neck, shoulder or upper back

Concussion

If you have hit your head and are experiencing any of the following symptoms, you should seek emergency care:

  • Loss of consciousness, even briefly
  • Any period of amnesia, or loss of memory of the event
  • Slurred speech
  • Feeling dazed or confused
  • Worsening or severe headache
  • Vomiting
  • Seizure

Side pain

If you are suffering from severe side pain in your lower right stomach, side or back, or if your pain is accompanied by any of the following symptoms, you should seek immediate care:

  • Fever
  • Dizziness
  • Persistent nausea or vomiting
  • Constipation
  • Diarrhea
  • Blood in the urine
  • Pain during urination
  • Have had a recent urinary tract infection (UTI)

If severe side pain persists for more than a few minutes, you should seek emergency care regardless of your other symptoms.

What to expect when coming to the ER

Upon your arrival at the Henrico Doctors’ Hospital ER, a triage nurse will ask you about your symptoms and take some vital signs. Once you have been evaluated by a healthcare professional, a registration clerk will gather information for your medical record and insurance. You will be medically screened, evaluated and stabilized whether you have insurance and are able to pay or not.

If you are experiencing a life-threatening illness or injury, you will be first to be treated in the ER, followed by seriously ill or unstable patients. All other patients will be seen in the order in which they arrived. We do everything we can to make your wait time as pleasant and brief as possible.

What to bring with you to the emergency room:

  • List of medicines you take or the actual medicines
  • List of known medical allergies
  • A copy of results from any recent medical tests
  • List of recent medical procedures
  • Care preferences or restrictions
  • A responsible adult or phone number for someone to contact

Be sure to ask your emergency care physician or nurses all of your questions before you are sent home. Please keep all paperwork, discharge instructions and medicines, if you receive any.

If you have a primary care provider listed in your file, we will provide them with a copy of your visit summary.

About ER wait times

Our posted emergency room wait times are approximate and provided for informational purposes only. If you are experiencing a medical emergency, always call 911 first.

The ER wait times seen on our website represent the time it takes to see a qualified medical professional, defined as a doctor of medicine (MD), doctor of osteopathy (DO), physician assistant (PA) or advanced registered nurse practitioner (ARNP).

ER wait times represent a four-hour rolling average that is updated every 30 minutes.

ER videos

  • Peyton's Story - Henrico Doctors' Hospital

  • Urgent Care or ER? - Henrico Doctors' Hospital

  • Pediatric Emergency Room - Henrico Doctors' Hospital

  • When Should You Go To The Emergency Room? - Henrico Doctors' Hospital